Free Shipping in Europe for orders above 100€!

Service and FAQ

Your Questions - Our Answers! 

We have answered the most common questions (FAQ) about our service and company for you.
Click through and you may find an answer to your question immediately.

Your question is not included?
We are also happy to answer your questions by email

Please have your order number ready, so we immediately know which is your order.  




How long does the delivery take?

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. 

AUSTRIA: 2-3 working days
- EU: 3 - 8 working days
WORLDWIDE: 8 - 15 working days

Please note that it can take 1-2 working days until your tracking number is active. 


How high are the shipping charges?

Shipping charges depend on your order and will be calculated and displayed at checkout.


Which country can I ship to?

Orders are shipped worldwide with FEDEX or DPD.

Can I return or exchange my item?

The articles can be returned / exchanged within two weeks after you received it. 
The costs for the return are to be borne by tue buyer! Unpaid packages cannot bet accepted.

Please fill out the return slip that is enclosed with your order. 

Return Slip PDF Download